✅Global Certifications
* ISO 13485 (Medical Device QMS) – factory-level certification.
* CE Marking – for applicable models sold in the EU.
* FDA Registration – for applicable U.S. models.
* BSCI – ethical manufacturing audit.
✅Safety Documents
MSDS (Material Safety Data Sheet) – available on request.
✅Material Assurance
We use non-toxic, latex-free, and BPA-free materials.
Our comprehensive range of hot & cold products is engineered to serve diverse industries and use cases, with core advantages centered on safety, reliability, and versatile performance – aligned with global market demands:
✅Healthcare & Sports Therapy
Designed for hot cold therapy solutions, athletic training, and post-surgical care, our products are intended to assist in relieving pain, swelling, muscle aches, cramps, and stiffness, while aiding in post-injury recovery. They are commonly used in clinical settings and for home use.
Note: For symptomatic relief only; this product is not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional for serious or persistent conditions.
✅Recovery & Supports
Tailored for physical recovery assistance and daily joint comfort, our collection delivers targeted stability and adjustable compression for key areas including the knee, elbow, ankle, and wrist. Crafted from breathable, high-elastic fabrics with ergonomic contouring, these solutions conform to body curves for secure, non-restrictive wear – perfectly suited for complementing active lifestyles and supporting daily mobility. They are extensively utilized in gyms, sports clubs, and home wellness routines.
Note: For supportive comfort only; not intended to replace medical advice. Consult a professional for persistent pain.
✅Industrial & Occupational Safety
Ideal for workplace safety, our products provide targeted relief for minor injuries, strains, and heat stress. Suitable for first-aid kits (Instant Cold Packs & Hot Cold Packs) and high-heat tasks (PCM Cooling Vests) to assist in meeting local occupational health guidelines and support workplace wellness.
✅Consumer & Promotional Goods
Multicares’ customizable hot & cold lifestyle gifts seamlessly blend custom branding potential with daily functionality – positioning them as a versatile solution for cross-industry promotions and marketing campaigns. Add your logo to create targeted promotional assets:
* Corporate & Business Gifts
* Retail, Healthcare & Wellness Accessories
* Lifestyle, Leisure & Travel Gear
* Event, Marketing & Fundraising Giveaways
* Education, Government & Municipal Promos
* Hospitality, F&B & Catering Amenities
Daily use delivers consistent brand exposure, while practicality keeps your brand top-of-mind with recipients.
✅Pet Care
Designed for companion animal wellness, they deliver temperature-related comfort, post-activity cool-down, or heat relief, and aid in post-care recovery. Crafted from pet-safe, non-toxic, and durable materials, they are available in breed-appropriate sizes.
Note: Not intended as a substitute for veterinary care; consult a licensed veterinarian for medical concerns.
✅Cold Chain Logistics
Our Cold Chain ice bricks and ice packs deliver reliable thermal performance for 2 – 8 °C refrigerated shipments and frozen cargo, consistently maintaining target temperature ranges for 6 to 96 hours when paired with qualified insulated containers. They effectively buffer temperature excursions, extend temperature stability windows, and support the consistent quality and shelf life of perishables, pharmaceuticals, biologics, and other temperature-sensitive payloads.
Note: Performance may vary based on external conditions and the insulation configurations.
Multicares provides one-stop OEM/ODM/Private Label services that take your concept into shelf-ready hot & cold products with strategic agility.
✅Concept to Launch Support
We offer end-to-end support from product ideation, appearance/structure design, to professional graphic artwork development – whether you are launching a new ODM product, refining an existing OEM design, or developing a private label portfolio.
✅Tailored Product Customization
Flexible adjustments to dimensions, shape, and color matching, plus a selection of premium eco-friendly, non-toxic materials (aligned with safety standards) and performance optimization to meet your specific requirements.
✅Comprehensive Branding Solutions
Seamless brand integration via custom printing, logo embedding, and tailored packaging options – including retail-ready packaging, bulk packaging, and custom package designs, all consistent with your brand identity.
Our Core Value: Utilizing in-house design, R&D, and supply chain capabilities, we efficiently transform your ideas into high-quality, market-competitive products. We offer flexible MOQs, efficient lead times, and rigorous quality control to mitigate your risks – empowering you to focus on market expansion and competitive advantage.
We streamline the custom manufacturing process from inquiry to delivery, ensuring clarity and efficiency at every step.
✅Order Process
* Share your detailed requirements (product type, customization specs, quantity, and target delivery timeline);
* We return a quotation and sampling proposal within 24 – 48 hours, aligned with your procurement needs;
* Confirm the quotation, approve samples (or prototype verification), and sign formal order agreement;
* Arrange advance payment to initiate production; we release a detailed production schedule;
* Conduct mass production followed by rigorous quality inspection (QC reports available on request);
* Upon balance clearance, we arrange international shipment and provide after-sales support.
✅Sample Policy & Lead Time
We offer both existing samples for quick evaluation and custom prototypes tailored to your specifications.
Sample lead time: 3 – 7 days.
✅MOQ & Production Capacity
We accommodate both small pilot runs and large-scale production – with flexible MOQs starting at 500 pieces and a monthly production capacity of up to 800,000 pieces.
✅Production Lead Time
Standard mass production lead time: 7 – 45 days following sample approval and receipt of the advance payment.
✅Payment & Shipping
Payment Terms: TT (Telegraphic Transfer) – 30% advance payment (to start production) + 70% balance payment (prior to shipment, with production photos/videos provided); We also accept other standard international payment methods, please contact us for confirmation.
Shipping Options: Sea freight (FCL/LCL), air freight, or international courier (DHL/FedEx/UPS, and other major providers) – selected based on your timeline and cost preferences.
Feel free to reach out to request a quotation or sample.
✅Quality System
Our factory operates an ISO 13485-certified Quality Management System (QMS) covering raw-material sourcing through finished-goods release – for applicable product lines. Quality controls include supplier audits, first-article inspection, in-process checks, and final inspection. Every lot is visually screened and sample-function verified; inspection level can be tightened on request, with full traceability records available.
✅Defect Claim & Resolution Process
Multicares is committed to resolving quality issues promptly and fairly to minimize supply chain disruption:
* If you identify a potential quality concern, please email our quality team with detailed descriptions, photos/videos, and batch/lot number;
* We acknowledge receipt within 24 hours and start the review immediately;
* We will propose a fair resolution (e.g., replacement, rework, or refund) based on the issue severity and root cause, to help mitigate impact on your operations and upholding our long-term partnership.
✅Third-party quality inspection
We gladly accommodate third-party quality inspections (e.g., SGS, Intertek, BV) for orders. Specific details – including inspection timing, standards, and cost allocation – can be agreed and documented in the order agreement.
Multicares serves as your boots-on-the-ground team in China, translating your specs into trackable POs. Every order is monitored in real time; if a deviation occurs, you receive a Root-Cause Analysis (RCA) and a Corrective Action Plan (CAPA) within 48 hours to ensure rapid issue closure.
✅ Certified Quality & Compliance
Your brand reputation is supported by our ISO 13485 certified, medical-grade Quality Management System (QMS). Our manufacturing processes meet global regulatory requirements–including FDA registration, CE marking, and BSCI social audit–delivering consistent safety and reliability that instill confidence in you and your end-users.
✅ Stable Supply Chain & On-Time Delivery
Backed by redundant production capacity, strategic supplier partnerships, and proactive inventory management, we help maintain stable supply and strive for on-time delivery.
✅ Competitive Cost & Enhanced Margins
Through efficient production processes and a mature supply chain, we offer competitive pricing while maintaining consistent quality standards – directly strengthening your profit margins and market competitiveness.
✅ Expert Guidance & Proactive Support
Your dedicated account manager provides expert guidance and tailored solutions aligned with your business goals. Supported by our fast-responsive team, we ensure transparent communication and swift issue resolution to keep your business on track.
We prioritize long-term partnerships over one-time transactions. Let’s discuss how Multicares can enhance your supply chain’s competitive edge.
Disclaimer:
The information provided in this FAQ is for general informational purposes only and does not constitute a formal contract or legal warranty. Product certifications apply to specific models and regions; please contact your account manager for the latest compliance documents. Multicares products are not a substitute for professional medical advice. We reserve the right to update product specifications to ensure continuous quality improvement.
| Multicares # : EF-1801 |
| Feature : Smooth Liquid Gel Filling; Contour-Fit; Adjustable Hook-and-Loop Straps; High Thermal Capacity. |
| Size : 25.5x20 cm / 10x7.8 inch |
| Weight : 220 g / 0.5 lbs. |
| Material : Phthalate-free PVC; Non-toxic Gel. |
| Usage : Freezer & Microwave & Hot Water |
| Application | Target Market |
| Quick Facial Cooling | Corporate Gift & Wellness Suppliers |
| Post-Laser Treatment Soothing | Beauty & Skincare Wholesalers |
| Puffiness & Inflammation Relief | Medical Supply Wholesalers |
| Sunburn Recovery Support | Supermarket & Drugstore Chains |
| Pore Minimizing Therapy | Recovery Care Facilities |
| Fabric & Material | Gel Core & Fill | ||
| Size & Shape | Color & Pattern | ||
| Logo & Branding | Functional Design | ||
| Packaging Solutions | Accessory & Bundle |
✅Global Certifications
* ISO 13485 (Medical Device QMS) – factory-level certification.
* CE Marking – for applicable models sold in the EU.
* FDA Registration – for applicable U.S. models.
* BSCI – ethical manufacturing audit.
✅Safety Documents
MSDS (Material Safety Data Sheet) – available on request.
✅Material Assurance
We use non-toxic, latex-free, and BPA-free materials.
Our comprehensive range of hot & cold products is engineered to serve diverse industries and use cases, with core advantages centered on safety, reliability, and versatile performance – aligned with global market demands:
✅Healthcare & Sports Therapy
Designed for hot cold therapy solutions, athletic training, and post-surgical care, our products are intended to assist in relieving pain, swelling, muscle aches, cramps, and stiffness, while aiding in post-injury recovery. They are commonly used in clinical settings and for home use.
Note: For symptomatic relief only; this product is not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional for serious or persistent conditions.
✅Recovery & Supports
Tailored for physical recovery assistance and daily joint comfort, our collection delivers targeted stability and adjustable compression for key areas including the knee, elbow, ankle, and wrist. Crafted from breathable, high-elastic fabrics with ergonomic contouring, these solutions conform to body curves for secure, non-restrictive wear – perfectly suited for complementing active lifestyles and supporting daily mobility. They are extensively utilized in gyms, sports clubs, and home wellness routines.
Note: For supportive comfort only; not intended to replace medical advice. Consult a professional for persistent pain.
✅Industrial & Occupational Safety
Ideal for workplace safety, our products provide targeted relief for minor injuries, strains, and heat stress. Suitable for first-aid kits (Instant Cold Packs & Hot Cold Packs) and high-heat tasks (PCM Cooling Vests) to assist in meeting local occupational health guidelines and support workplace wellness.
✅Consumer & Promotional Goods
Multicares’ customizable hot & cold lifestyle gifts seamlessly blend custom branding potential with daily functionality – positioning them as a versatile solution for cross-industry promotions and marketing campaigns. Add your logo to create targeted promotional assets:
* Corporate & Business Gifts
* Retail, Healthcare & Wellness Accessories
* Lifestyle, Leisure & Travel Gear
* Event, Marketing & Fundraising Giveaways
* Education, Government & Municipal Promos
* Hospitality, F&B & Catering Amenities
Daily use delivers consistent brand exposure, while practicality keeps your brand top-of-mind with recipients.
✅Pet Care
Designed for companion animal wellness, they deliver temperature-related comfort, post-activity cool-down, or heat relief, and aid in post-care recovery. Crafted from pet-safe, non-toxic, and durable materials, they are available in breed-appropriate sizes.
Note: Not intended as a substitute for veterinary care; consult a licensed veterinarian for medical concerns.
✅Cold Chain Logistics
Our Cold Chain ice bricks and ice packs deliver reliable thermal performance for 2 – 8 °C refrigerated shipments and frozen cargo, consistently maintaining target temperature ranges for 6 to 96 hours when paired with qualified insulated containers. They effectively buffer temperature excursions, extend temperature stability windows, and support the consistent quality and shelf life of perishables, pharmaceuticals, biologics, and other temperature-sensitive payloads.
Note: Performance may vary based on external conditions and the insulation configurations.
Multicares provides one-stop OEM/ODM/Private Label services that take your concept into shelf-ready hot & cold products with strategic agility.
✅Concept to Launch Support
We offer end-to-end support from product ideation, appearance/structure design, to professional graphic artwork development – whether you are launching a new ODM product, refining an existing OEM design, or developing a private label portfolio.
✅Tailored Product Customization
Flexible adjustments to dimensions, shape, and color matching, plus a selection of premium eco-friendly, non-toxic materials (aligned with safety standards) and performance optimization to meet your specific requirements.
✅Comprehensive Branding Solutions
Seamless brand integration via custom printing, logo embedding, and tailored packaging options – including retail-ready packaging, bulk packaging, and custom package designs, all consistent with your brand identity.
Our Core Value: Utilizing in-house design, R&D, and supply chain capabilities, we efficiently transform your ideas into high-quality, market-competitive products. We offer flexible MOQs, efficient lead times, and rigorous quality control to mitigate your risks – empowering you to focus on market expansion and competitive advantage.
We streamline the custom manufacturing process from inquiry to delivery, ensuring clarity and efficiency at every step.
✅Order Process
* Share your detailed requirements (product type, customization specs, quantity, and target delivery timeline);
* We return a quotation and sampling proposal within 24 – 48 hours, aligned with your procurement needs;
* Confirm the quotation, approve samples (or prototype verification), and sign formal order agreement;
* Arrange advance payment to initiate production; we release a detailed production schedule;
* Conduct mass production followed by rigorous quality inspection (QC reports available on request);
* Upon balance clearance, we arrange international shipment and provide after-sales support.
✅Sample Policy & Lead Time
We offer both existing samples for quick evaluation and custom prototypes tailored to your specifications.
Sample lead time: 3 – 7 days.
✅MOQ & Production Capacity
We accommodate both small pilot runs and large-scale production – with flexible MOQs starting at 500 pieces and a monthly production capacity of up to 800,000 pieces.
✅Production Lead Time
Standard mass production lead time: 7 – 45 days following sample approval and receipt of the advance payment.
✅Payment & Shipping
Payment Terms: TT (Telegraphic Transfer) – 30% advance payment (to start production) + 70% balance payment (prior to shipment, with production photos/videos provided); We also accept other standard international payment methods, please contact us for confirmation.
Shipping Options: Sea freight (FCL/LCL), air freight, or international courier (DHL/FedEx/UPS, and other major providers) – selected based on your timeline and cost preferences.
Feel free to reach out to request a quotation or sample.
✅Quality System
Our factory operates an ISO 13485-certified Quality Management System (QMS) covering raw-material sourcing through finished-goods release – for applicable product lines. Quality controls include supplier audits, first-article inspection, in-process checks, and final inspection. Every lot is visually screened and sample-function verified; inspection level can be tightened on request, with full traceability records available.
✅Defect Claim & Resolution Process
Multicares is committed to resolving quality issues promptly and fairly to minimize supply chain disruption:
* If you identify a potential quality concern, please email our quality team with detailed descriptions, photos/videos, and batch/lot number;
* We acknowledge receipt within 24 hours and start the review immediately;
* We will propose a fair resolution (e.g., replacement, rework, or refund) based on the issue severity and root cause, to help mitigate impact on your operations and upholding our long-term partnership.
✅Third-party quality inspection
We gladly accommodate third-party quality inspections (e.g., SGS, Intertek, BV) for orders. Specific details – including inspection timing, standards, and cost allocation – can be agreed and documented in the order agreement.
Multicares serves as your boots-on-the-ground team in China, translating your specs into trackable POs. Every order is monitored in real time; if a deviation occurs, you receive a Root-Cause Analysis (RCA) and a Corrective Action Plan (CAPA) within 48 hours to ensure rapid issue closure.
✅ Certified Quality & Compliance
Your brand reputation is supported by our ISO 13485 certified, medical-grade Quality Management System (QMS). Our manufacturing processes meet global regulatory requirements–including FDA registration, CE marking, and BSCI social audit–delivering consistent safety and reliability that instill confidence in you and your end-users.
✅ Stable Supply Chain & On-Time Delivery
Backed by redundant production capacity, strategic supplier partnerships, and proactive inventory management, we help maintain stable supply and strive for on-time delivery.
✅ Competitive Cost & Enhanced Margins
Through efficient production processes and a mature supply chain, we offer competitive pricing while maintaining consistent quality standards – directly strengthening your profit margins and market competitiveness.
✅ Expert Guidance & Proactive Support
Your dedicated account manager provides expert guidance and tailored solutions aligned with your business goals. Supported by our fast-responsive team, we ensure transparent communication and swift issue resolution to keep your business on track.
We prioritize long-term partnerships over one-time transactions. Let’s discuss how Multicares can enhance your supply chain’s competitive edge.
Disclaimer:
The information provided in this FAQ is for general informational purposes only and does not constitute a formal contract or legal warranty. Product certifications apply to specific models and regions; please contact your account manager for the latest compliance documents. Multicares products are not a substitute for professional medical advice. We reserve the right to update product specifications to ensure continuous quality improvement.
| Multicares # : EF-1821 |
| Feature : Frosted TPU Material; Superior Low-Temp Flexibility; Ergonomic Eye Openings; Adjustable Contoured Straps. |
| Size : 25x10 cm / 9.8x3.9 inch. |
| Weight : 140 g / 0.3 lbs. |
| Material : TPU; Non-toxic Gel. |
| Activation Method : Freezer & Microwave & Hot Water |
| Application | Target Market |
| Post-Surgical Recovery | High-End Cosmetic Clinics |
| Sensitive Skin Soothing | Eco-Conscious Beauty Brands |
| Deep Facial Relaxation | Medical & Pharmacy Chains |
| Fever & Headache Relief | Luxury Spa & Wellness Centers |
| Daily Beauty Routine | Wellness & Spa Product Wholesalers |
| Fabric & Material | Gel Core & Fill | ||
| Size & Shape | Color & Pattern | ||
| Logo & Branding | Functional Design | ||
| Packaging Solutions | Accessory & Bundle |
✅Global Certifications
* ISO 13485 (Medical Device QMS) – factory-level certification.
* CE Marking – for applicable models sold in the EU.
* FDA Registration – for applicable U.S. models.
* BSCI – ethical manufacturing audit.
✅Safety Documents
MSDS (Material Safety Data Sheet) – available on request.
✅Material Assurance
We use non-toxic, latex-free, and BPA-free materials.
Our comprehensive range of hot & cold products is engineered to serve diverse industries and use cases, with core advantages centered on safety, reliability, and versatile performance – aligned with global market demands:
✅Healthcare & Sports Therapy
Designed for hot cold therapy solutions, athletic training, and post-surgical care, our products are intended to assist in relieving pain, swelling, muscle aches, cramps, and stiffness, while aiding in post-injury recovery. They are commonly used in clinical settings and for home use.
Note: For symptomatic relief only; this product is not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional for serious or persistent conditions.
✅Recovery & Supports
Tailored for physical recovery assistance and daily joint comfort, our collection delivers targeted stability and adjustable compression for key areas including the knee, elbow, ankle, and wrist. Crafted from breathable, high-elastic fabrics with ergonomic contouring, these solutions conform to body curves for secure, non-restrictive wear – perfectly suited for complementing active lifestyles and supporting daily mobility. They are extensively utilized in gyms, sports clubs, and home wellness routines.
Note: For supportive comfort only; not intended to replace medical advice. Consult a professional for persistent pain.
✅Industrial & Occupational Safety
Ideal for workplace safety, our products provide targeted relief for minor injuries, strains, and heat stress. Suitable for first-aid kits (Instant Cold Packs & Hot Cold Packs) and high-heat tasks (PCM Cooling Vests) to assist in meeting local occupational health guidelines and support workplace wellness.
✅Consumer & Promotional Goods
Multicares’ customizable hot & cold lifestyle gifts seamlessly blend custom branding potential with daily functionality – positioning them as a versatile solution for cross-industry promotions and marketing campaigns. Add your logo to create targeted promotional assets:
* Corporate & Business Gifts
* Retail, Healthcare & Wellness Accessories
* Lifestyle, Leisure & Travel Gear
* Event, Marketing & Fundraising Giveaways
* Education, Government & Municipal Promos
* Hospitality, F&B & Catering Amenities
Daily use delivers consistent brand exposure, while practicality keeps your brand top-of-mind with recipients.
✅Pet Care
Designed for companion animal wellness, they deliver temperature-related comfort, post-activity cool-down, or heat relief, and aid in post-care recovery. Crafted from pet-safe, non-toxic, and durable materials, they are available in breed-appropriate sizes.
Note: Not intended as a substitute for veterinary care; consult a licensed veterinarian for medical concerns.
✅Cold Chain Logistics
Our Cold Chain ice bricks and ice packs deliver reliable thermal performance for 2 – 8 °C refrigerated shipments and frozen cargo, consistently maintaining target temperature ranges for 6 to 96 hours when paired with qualified insulated containers. They effectively buffer temperature excursions, extend temperature stability windows, and support the consistent quality and shelf life of perishables, pharmaceuticals, biologics, and other temperature-sensitive payloads.
Note: Performance may vary based on external conditions and the insulation configurations.
Multicares provides one-stop OEM/ODM/Private Label services that take your concept into shelf-ready hot & cold products with strategic agility.
✅Concept to Launch Support
We offer end-to-end support from product ideation, appearance/structure design, to professional graphic artwork development – whether you are launching a new ODM product, refining an existing OEM design, or developing a private label portfolio.
✅Tailored Product Customization
Flexible adjustments to dimensions, shape, and color matching, plus a selection of premium eco-friendly, non-toxic materials (aligned with safety standards) and performance optimization to meet your specific requirements.
✅Comprehensive Branding Solutions
Seamless brand integration via custom printing, logo embedding, and tailored packaging options – including retail-ready packaging, bulk packaging, and custom package designs, all consistent with your brand identity.
Our Core Value: Utilizing in-house design, R&D, and supply chain capabilities, we efficiently transform your ideas into high-quality, market-competitive products. We offer flexible MOQs, efficient lead times, and rigorous quality control to mitigate your risks – empowering you to focus on market expansion and competitive advantage.
We streamline the custom manufacturing process from inquiry to delivery, ensuring clarity and efficiency at every step.
✅Order Process
* Share your detailed requirements (product type, customization specs, quantity, and target delivery timeline);
* We return a quotation and sampling proposal within 24 – 48 hours, aligned with your procurement needs;
* Confirm the quotation, approve samples (or prototype verification), and sign formal order agreement;
* Arrange advance payment to initiate production; we release a detailed production schedule;
* Conduct mass production followed by rigorous quality inspection (QC reports available on request);
* Upon balance clearance, we arrange international shipment and provide after-sales support.
✅Sample Policy & Lead Time
We offer both existing samples for quick evaluation and custom prototypes tailored to your specifications.
Sample lead time: 3 – 7 days.
✅MOQ & Production Capacity
We accommodate both small pilot runs and large-scale production – with flexible MOQs starting at 500 pieces and a monthly production capacity of up to 800,000 pieces.
✅Production Lead Time
Standard mass production lead time: 7 – 45 days following sample approval and receipt of the advance payment.
✅Payment & Shipping
Payment Terms: TT (Telegraphic Transfer) – 30% advance payment (to start production) + 70% balance payment (prior to shipment, with production photos/videos provided); We also accept other standard international payment methods, please contact us for confirmation.
Shipping Options: Sea freight (FCL/LCL), air freight, or international courier (DHL/FedEx/UPS, and other major providers) – selected based on your timeline and cost preferences.
Feel free to reach out to request a quotation or sample.
✅Quality System
Our factory operates an ISO 13485-certified Quality Management System (QMS) covering raw-material sourcing through finished-goods release – for applicable product lines. Quality controls include supplier audits, first-article inspection, in-process checks, and final inspection. Every lot is visually screened and sample-function verified; inspection level can be tightened on request, with full traceability records available.
✅Defect Claim & Resolution Process
Multicares is committed to resolving quality issues promptly and fairly to minimize supply chain disruption:
* If you identify a potential quality concern, please email our quality team with detailed descriptions, photos/videos, and batch/lot number;
* We acknowledge receipt within 24 hours and start the review immediately;
* We will propose a fair resolution (e.g., replacement, rework, or refund) based on the issue severity and root cause, to help mitigate impact on your operations and upholding our long-term partnership.
✅Third-party quality inspection
We gladly accommodate third-party quality inspections (e.g., SGS, Intertek, BV) for orders. Specific details – including inspection timing, standards, and cost allocation – can be agreed and documented in the order agreement.
Multicares serves as your boots-on-the-ground team in China, translating your specs into trackable POs. Every order is monitored in real time; if a deviation occurs, you receive a Root-Cause Analysis (RCA) and a Corrective Action Plan (CAPA) within 48 hours to ensure rapid issue closure.
✅ Certified Quality & Compliance
Your brand reputation is supported by our ISO 13485 certified, medical-grade Quality Management System (QMS). Our manufacturing processes meet global regulatory requirements–including FDA registration, CE marking, and BSCI social audit–delivering consistent safety and reliability that instill confidence in you and your end-users.
✅ Stable Supply Chain & On-Time Delivery
Backed by redundant production capacity, strategic supplier partnerships, and proactive inventory management, we help maintain stable supply and strive for on-time delivery.
✅ Competitive Cost & Enhanced Margins
Through efficient production processes and a mature supply chain, we offer competitive pricing while maintaining consistent quality standards – directly strengthening your profit margins and market competitiveness.
✅ Expert Guidance & Proactive Support
Your dedicated account manager provides expert guidance and tailored solutions aligned with your business goals. Supported by our fast-responsive team, we ensure transparent communication and swift issue resolution to keep your business on track.
We prioritize long-term partnerships over one-time transactions. Let’s discuss how Multicares can enhance your supply chain’s competitive edge.
Disclaimer:
The information provided in this FAQ is for general informational purposes only and does not constitute a formal contract or legal warranty. Product certifications apply to specific models and regions; please contact your account manager for the latest compliance documents. Multicares products are not a substitute for professional medical advice. We reserve the right to update product specifications to ensure continuous quality improvement.
| Multicares # : EF-1805 |
| Feature : Even Distribution Design; Uniform Thermal Distribution; Easy to Clean; Adjustable Secure Straps. |
| Size : 26x19 cm / 10.2x7.5 inch |
| Weight : 215 g / 0.45 lbs. |
| Material : Phthalate-free PVC; Non-toxic Gel. |
| Usage : Freezer & Microwave & Hot Water |
| Application | Target Market |
| Facial Swelling Relief | Beauty & Aesthetic Clinics |
| Post-Laser Treatment Care | Wellness & Spa Product Wholesalers |
| Sunburn Recovery Soothing | Promotional Gift Importers |
| Pore Minimizing Therapy | Supermarket & Drugstore Chains |
| Sinus Pressure & Headache Relief | Healthcare & Wellness Importers |
| Fabric & Material | Gel Core & Fill | ||
| Size & Shape | Color & Pattern | ||
| Logo & Branding | Functional Design | ||
| Packaging Solutions | Accessory & Bundle |
✅Global Certifications
* ISO 13485 (Medical Device QMS) – factory-level certification.
* CE Marking – for applicable models sold in the EU.
* FDA Registration – for applicable U.S. models.
* BSCI – ethical manufacturing audit.
✅Safety Documents
MSDS (Material Safety Data Sheet) – available on request.
✅Material Assurance
We use non-toxic, latex-free, and BPA-free materials.
Our comprehensive range of hot & cold products is engineered to serve diverse industries and use cases, with core advantages centered on safety, reliability, and versatile performance – aligned with global market demands:
✅Healthcare & Sports Therapy
Designed for hot cold therapy solutions, athletic training, and post-surgical care, our products are intended to assist in relieving pain, swelling, muscle aches, cramps, and stiffness, while aiding in post-injury recovery. They are commonly used in clinical settings and for home use.
Note: For symptomatic relief only; this product is not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional for serious or persistent conditions.
✅Recovery & Supports
Tailored for physical recovery assistance and daily joint comfort, our collection delivers targeted stability and adjustable compression for key areas including the knee, elbow, ankle, and wrist. Crafted from breathable, high-elastic fabrics with ergonomic contouring, these solutions conform to body curves for secure, non-restrictive wear – perfectly suited for complementing active lifestyles and supporting daily mobility. They are extensively utilized in gyms, sports clubs, and home wellness routines.
Note: For supportive comfort only; not intended to replace medical advice. Consult a professional for persistent pain.
✅Industrial & Occupational Safety
Ideal for workplace safety, our products provide targeted relief for minor injuries, strains, and heat stress. Suitable for first-aid kits (Instant Cold Packs & Hot Cold Packs) and high-heat tasks (PCM Cooling Vests) to assist in meeting local occupational health guidelines and support workplace wellness.
✅Consumer & Promotional Goods
Multicares’ customizable hot & cold lifestyle gifts seamlessly blend custom branding potential with daily functionality – positioning them as a versatile solution for cross-industry promotions and marketing campaigns. Add your logo to create targeted promotional assets:
* Corporate & Business Gifts
* Retail, Healthcare & Wellness Accessories
* Lifestyle, Leisure & Travel Gear
* Event, Marketing & Fundraising Giveaways
* Education, Government & Municipal Promos
* Hospitality, F&B & Catering Amenities
Daily use delivers consistent brand exposure, while practicality keeps your brand top-of-mind with recipients.
✅Pet Care
Designed for companion animal wellness, they deliver temperature-related comfort, post-activity cool-down, or heat relief, and aid in post-care recovery. Crafted from pet-safe, non-toxic, and durable materials, they are available in breed-appropriate sizes.
Note: Not intended as a substitute for veterinary care; consult a licensed veterinarian for medical concerns.
✅Cold Chain Logistics
Our Cold Chain ice bricks and ice packs deliver reliable thermal performance for 2 – 8 °C refrigerated shipments and frozen cargo, consistently maintaining target temperature ranges for 6 to 96 hours when paired with qualified insulated containers. They effectively buffer temperature excursions, extend temperature stability windows, and support the consistent quality and shelf life of perishables, pharmaceuticals, biologics, and other temperature-sensitive payloads.
Note: Performance may vary based on external conditions and the insulation configurations.
Multicares provides one-stop OEM/ODM/Private Label services that take your concept into shelf-ready hot & cold products with strategic agility.
✅Concept to Launch Support
We offer end-to-end support from product ideation, appearance/structure design, to professional graphic artwork development – whether you are launching a new ODM product, refining an existing OEM design, or developing a private label portfolio.
✅Tailored Product Customization
Flexible adjustments to dimensions, shape, and color matching, plus a selection of premium eco-friendly, non-toxic materials (aligned with safety standards) and performance optimization to meet your specific requirements.
✅Comprehensive Branding Solutions
Seamless brand integration via custom printing, logo embedding, and tailored packaging options – including retail-ready packaging, bulk packaging, and custom package designs, all consistent with your brand identity.
Our Core Value: Utilizing in-house design, R&D, and supply chain capabilities, we efficiently transform your ideas into high-quality, market-competitive products. We offer flexible MOQs, efficient lead times, and rigorous quality control to mitigate your risks – empowering you to focus on market expansion and competitive advantage.
We streamline the custom manufacturing process from inquiry to delivery, ensuring clarity and efficiency at every step.
✅Order Process
* Share your detailed requirements (product type, customization specs, quantity, and target delivery timeline);
* We return a quotation and sampling proposal within 24 – 48 hours, aligned with your procurement needs;
* Confirm the quotation, approve samples (or prototype verification), and sign formal order agreement;
* Arrange advance payment to initiate production; we release a detailed production schedule;
* Conduct mass production followed by rigorous quality inspection (QC reports available on request);
* Upon balance clearance, we arrange international shipment and provide after-sales support.
✅Sample Policy & Lead Time
We offer both existing samples for quick evaluation and custom prototypes tailored to your specifications.
Sample lead time: 3 – 7 days.
✅MOQ & Production Capacity
We accommodate both small pilot runs and large-scale production – with flexible MOQs starting at 500 pieces and a monthly production capacity of up to 800,000 pieces.
✅Production Lead Time
Standard mass production lead time: 7 – 45 days following sample approval and receipt of the advance payment.
✅Payment & Shipping
Payment Terms: TT (Telegraphic Transfer) – 30% advance payment (to start production) + 70% balance payment (prior to shipment, with production photos/videos provided); We also accept other standard international payment methods, please contact us for confirmation.
Shipping Options: Sea freight (FCL/LCL), air freight, or international courier (DHL/FedEx/UPS, and other major providers) – selected based on your timeline and cost preferences.
Feel free to reach out to request a quotation or sample.
✅Quality System
Our factory operates an ISO 13485-certified Quality Management System (QMS) covering raw-material sourcing through finished-goods release – for applicable product lines. Quality controls include supplier audits, first-article inspection, in-process checks, and final inspection. Every lot is visually screened and sample-function verified; inspection level can be tightened on request, with full traceability records available.
✅Defect Claim & Resolution Process
Multicares is committed to resolving quality issues promptly and fairly to minimize supply chain disruption:
* If you identify a potential quality concern, please email our quality team with detailed descriptions, photos/videos, and batch/lot number;
* We acknowledge receipt within 24 hours and start the review immediately;
* We will propose a fair resolution (e.g., replacement, rework, or refund) based on the issue severity and root cause, to help mitigate impact on your operations and upholding our long-term partnership.
✅Third-party quality inspection
We gladly accommodate third-party quality inspections (e.g., SGS, Intertek, BV) for orders. Specific details – including inspection timing, standards, and cost allocation – can be agreed and documented in the order agreement.
Multicares serves as your boots-on-the-ground team in China, translating your specs into trackable POs. Every order is monitored in real time; if a deviation occurs, you receive a Root-Cause Analysis (RCA) and a Corrective Action Plan (CAPA) within 48 hours to ensure rapid issue closure.
✅ Certified Quality & Compliance
Your brand reputation is supported by our ISO 13485 certified, medical-grade Quality Management System (QMS). Our manufacturing processes meet global regulatory requirements–including FDA registration, CE marking, and BSCI social audit–delivering consistent safety and reliability that instill confidence in you and your end-users.
✅ Stable Supply Chain & On-Time Delivery
Backed by redundant production capacity, strategic supplier partnerships, and proactive inventory management, we help maintain stable supply and strive for on-time delivery.
✅ Competitive Cost & Enhanced Margins
Through efficient production processes and a mature supply chain, we offer competitive pricing while maintaining consistent quality standards – directly strengthening your profit margins and market competitiveness.
✅ Expert Guidance & Proactive Support
Your dedicated account manager provides expert guidance and tailored solutions aligned with your business goals. Supported by our fast-responsive team, we ensure transparent communication and swift issue resolution to keep your business on track.
We prioritize long-term partnerships over one-time transactions. Let’s discuss how Multicares can enhance your supply chain’s competitive edge.
Disclaimer:
The information provided in this FAQ is for general informational purposes only and does not constitute a formal contract or legal warranty. Product certifications apply to specific models and regions; please contact your account manager for the latest compliance documents. Multicares products are not a substitute for professional medical advice. We reserve the right to update product specifications to ensure continuous quality improvement.
| Multicares # : EF-1804 |
| Feature : High-Transparency PVC Shell; Contoured Full-Face Fit; Flexible Temperature Retention. |
| Size : 24x20 cm / 9.5x7.8 inch |
| Weight : 220 g / 0.5 lbs. |
| Material : Phthalate-free PVC & Non-toxic Gel. |
| Usage : Freezer & Microwave & Hot Water |
| Application | Target Market |
| Facial Puffiness Relief | Beauty & Aesthetic Clinics |
| Post-Cosmetic Treatment Care | Wellness & Spa Product Wholesalers |
| Sunburn Cooling Recovery | Promotional Gift Importers |
| Pore Tightening & Skin Toning | Supermarket & Drugstore Chains |
| Headache & Sinus Pressure Relief | Healthcare & Wellness Importers |
| Fabric & Material | Gel Core & Fill | ||
| Size & Shape | Color & Pattern | ||
| Logo & Branding | Functional Design | ||
| Packaging Solutions | Accessory & Bundle |
✅Global Certifications
* ISO 13485 (Medical Device QMS) – factory-level certification.
* CE Marking – for applicable models sold in the EU.
* FDA Registration – for applicable U.S. models.
* BSCI – ethical manufacturing audit.
✅Safety Documents
MSDS (Material Safety Data Sheet) – available on request.
✅Material Assurance
We use non-toxic, latex-free, and BPA-free materials.
Our comprehensive range of hot & cold products is engineered to serve diverse industries and use cases, with core advantages centered on safety, reliability, and versatile performance – aligned with global market demands:
✅Healthcare & Sports Therapy
Designed for hot cold therapy solutions, athletic training, and post-surgical care, our products are intended to assist in relieving pain, swelling, muscle aches, cramps, and stiffness, while aiding in post-injury recovery. They are commonly used in clinical settings and for home use.
Note: For symptomatic relief only; this product is not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional for serious or persistent conditions.
✅Recovery & Supports
Tailored for physical recovery assistance and daily joint comfort, our collection delivers targeted stability and adjustable compression for key areas including the knee, elbow, ankle, and wrist. Crafted from breathable, high-elastic fabrics with ergonomic contouring, these solutions conform to body curves for secure, non-restrictive wear – perfectly suited for complementing active lifestyles and supporting daily mobility. They are extensively utilized in gyms, sports clubs, and home wellness routines.
Note: For supportive comfort only; not intended to replace medical advice. Consult a professional for persistent pain.
✅Industrial & Occupational Safety
Ideal for workplace safety, our products provide targeted relief for minor injuries, strains, and heat stress. Suitable for first-aid kits (Instant Cold Packs & Hot Cold Packs) and high-heat tasks (PCM Cooling Vests) to assist in meeting local occupational health guidelines and support workplace wellness.
✅Consumer & Promotional Goods
Multicares’ customizable hot & cold lifestyle gifts seamlessly blend custom branding potential with daily functionality – positioning them as a versatile solution for cross-industry promotions and marketing campaigns. Add your logo to create targeted promotional assets:
* Corporate & Business Gifts
* Retail, Healthcare & Wellness Accessories
* Lifestyle, Leisure & Travel Gear
* Event, Marketing & Fundraising Giveaways
* Education, Government & Municipal Promos
* Hospitality, F&B & Catering Amenities
Daily use delivers consistent brand exposure, while practicality keeps your brand top-of-mind with recipients.
✅Pet Care
Designed for companion animal wellness, they deliver temperature-related comfort, post-activity cool-down, or heat relief, and aid in post-care recovery. Crafted from pet-safe, non-toxic, and durable materials, they are available in breed-appropriate sizes.
Note: Not intended as a substitute for veterinary care; consult a licensed veterinarian for medical concerns.
✅Cold Chain Logistics
Our Cold Chain ice bricks and ice packs deliver reliable thermal performance for 2 – 8 °C refrigerated shipments and frozen cargo, consistently maintaining target temperature ranges for 6 to 96 hours when paired with qualified insulated containers. They effectively buffer temperature excursions, extend temperature stability windows, and support the consistent quality and shelf life of perishables, pharmaceuticals, biologics, and other temperature-sensitive payloads.
Note: Performance may vary based on external conditions and the insulation configurations.
Multicares provides one-stop OEM/ODM/Private Label services that take your concept into shelf-ready hot & cold products with strategic agility.
✅Concept to Launch Support
We offer end-to-end support from product ideation, appearance/structure design, to professional graphic artwork development – whether you are launching a new ODM product, refining an existing OEM design, or developing a private label portfolio.
✅Tailored Product Customization
Flexible adjustments to dimensions, shape, and color matching, plus a selection of premium eco-friendly, non-toxic materials (aligned with safety standards) and performance optimization to meet your specific requirements.
✅Comprehensive Branding Solutions
Seamless brand integration via custom printing, logo embedding, and tailored packaging options – including retail-ready packaging, bulk packaging, and custom package designs, all consistent with your brand identity.
Our Core Value: Utilizing in-house design, R&D, and supply chain capabilities, we efficiently transform your ideas into high-quality, market-competitive products. We offer flexible MOQs, efficient lead times, and rigorous quality control to mitigate your risks – empowering you to focus on market expansion and competitive advantage.
We streamline the custom manufacturing process from inquiry to delivery, ensuring clarity and efficiency at every step.
✅Order Process
* Share your detailed requirements (product type, customization specs, quantity, and target delivery timeline);
* We return a quotation and sampling proposal within 24 – 48 hours, aligned with your procurement needs;
* Confirm the quotation, approve samples (or prototype verification), and sign formal order agreement;
* Arrange advance payment to initiate production; we release a detailed production schedule;
* Conduct mass production followed by rigorous quality inspection (QC reports available on request);
* Upon balance clearance, we arrange international shipment and provide after-sales support.
✅Sample Policy & Lead Time
We offer both existing samples for quick evaluation and custom prototypes tailored to your specifications.
Sample lead time: 3 – 7 days.
✅MOQ & Production Capacity
We accommodate both small pilot runs and large-scale production – with flexible MOQs starting at 500 pieces and a monthly production capacity of up to 800,000 pieces.
✅Production Lead Time
Standard mass production lead time: 7 – 45 days following sample approval and receipt of the advance payment.
✅Payment & Shipping
Payment Terms: TT (Telegraphic Transfer) – 30% advance payment (to start production) + 70% balance payment (prior to shipment, with production photos/videos provided); We also accept other standard international payment methods, please contact us for confirmation.
Shipping Options: Sea freight (FCL/LCL), air freight, or international courier (DHL/FedEx/UPS, and other major providers) – selected based on your timeline and cost preferences.
Feel free to reach out to request a quotation or sample.
✅Quality System
Our factory operates an ISO 13485-certified Quality Management System (QMS) covering raw-material sourcing through finished-goods release – for applicable product lines. Quality controls include supplier audits, first-article inspection, in-process checks, and final inspection. Every lot is visually screened and sample-function verified; inspection level can be tightened on request, with full traceability records available.
✅Defect Claim & Resolution Process
Multicares is committed to resolving quality issues promptly and fairly to minimize supply chain disruption:
* If you identify a potential quality concern, please email our quality team with detailed descriptions, photos/videos, and batch/lot number;
* We acknowledge receipt within 24 hours and start the review immediately;
* We will propose a fair resolution (e.g., replacement, rework, or refund) based on the issue severity and root cause, to help mitigate impact on your operations and upholding our long-term partnership.
✅Third-party quality inspection
We gladly accommodate third-party quality inspections (e.g., SGS, Intertek, BV) for orders. Specific details – including inspection timing, standards, and cost allocation – can be agreed and documented in the order agreement.
Multicares serves as your boots-on-the-ground team in China, translating your specs into trackable POs. Every order is monitored in real time; if a deviation occurs, you receive a Root-Cause Analysis (RCA) and a Corrective Action Plan (CAPA) within 48 hours to ensure rapid issue closure.
✅ Certified Quality & Compliance
Your brand reputation is supported by our ISO 13485 certified, medical-grade Quality Management System (QMS). Our manufacturing processes meet global regulatory requirements–including FDA registration, CE marking, and BSCI social audit–delivering consistent safety and reliability that instill confidence in you and your end-users.
✅ Stable Supply Chain & On-Time Delivery
Backed by redundant production capacity, strategic supplier partnerships, and proactive inventory management, we help maintain stable supply and strive for on-time delivery.
✅ Competitive Cost & Enhanced Margins
Through efficient production processes and a mature supply chain, we offer competitive pricing while maintaining consistent quality standards – directly strengthening your profit margins and market competitiveness.
✅ Expert Guidance & Proactive Support
Your dedicated account manager provides expert guidance and tailored solutions aligned with your business goals. Supported by our fast-responsive team, we ensure transparent communication and swift issue resolution to keep your business on track.
We prioritize long-term partnerships over one-time transactions. Let’s discuss how Multicares can enhance your supply chain’s competitive edge.
Disclaimer:
The information provided in this FAQ is for general informational purposes only and does not constitute a formal contract or legal warranty. Product certifications apply to specific models and regions; please contact your account manager for the latest compliance documents. Multicares products are not a substitute for professional medical advice. We reserve the right to update product specifications to ensure continuous quality improvement.
| Multicares # : EF-1803 |
| Feature : Refreshing Cucumber Design; Flexible Temperature Control; Adjustable Integrated Straps. |
| Size : 27x20.5 cm / 10.5x8 inch |
| Weight : 220 g / 0.5 lbs. |
| Material : Phthalate-free PVC; Non-toxic Gel. |
| Usage : Freezer & Microwave & Hot Water |
| Application | Target Market |
| Natural Cooling Relief | Beauty & Skincare Wholesalers |
| Puffy Eyes & Face Reduction | Spa & Wellness Gift Shops |
| Post-Sunburn Soothing | Subscription Box Curators |
| Beauty Spa Enhancement | Promotional Marketing Agencies |
| Stress & Tension Relief | Cosmetic Retail Chains |
| Fabric & Material | Gel Core & Fill | ||
| Size & Shape | Color & Pattern | ||
| Logo & Branding | Functional Design | ||
| Packaging Solutions | Accessory & Bundle |
✅Global Certifications
* ISO 13485 (Medical Device QMS) – factory-level certification.
* CE Marking – for applicable models sold in the EU.
* FDA Registration – for applicable U.S. models.
* BSCI – ethical manufacturing audit.
✅Safety Documents
MSDS (Material Safety Data Sheet) – available on request.
✅Material Assurance
We use non-toxic, latex-free, and BPA-free materials.
Our comprehensive range of hot & cold products is engineered to serve diverse industries and use cases, with core advantages centered on safety, reliability, and versatile performance – aligned with global market demands:
✅Healthcare & Sports Therapy
Designed for hot cold therapy solutions, athletic training, and post-surgical care, our products are intended to assist in relieving pain, swelling, muscle aches, cramps, and stiffness, while aiding in post-injury recovery. They are commonly used in clinical settings and for home use.
Note: For symptomatic relief only; this product is not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional for serious or persistent conditions.
✅Recovery & Supports
Tailored for physical recovery assistance and daily joint comfort, our collection delivers targeted stability and adjustable compression for key areas including the knee, elbow, ankle, and wrist. Crafted from breathable, high-elastic fabrics with ergonomic contouring, these solutions conform to body curves for secure, non-restrictive wear – perfectly suited for complementing active lifestyles and supporting daily mobility. They are extensively utilized in gyms, sports clubs, and home wellness routines.
Note: For supportive comfort only; not intended to replace medical advice. Consult a professional for persistent pain.
✅Industrial & Occupational Safety
Ideal for workplace safety, our products provide targeted relief for minor injuries, strains, and heat stress. Suitable for first-aid kits (Instant Cold Packs & Hot Cold Packs) and high-heat tasks (PCM Cooling Vests) to assist in meeting local occupational health guidelines and support workplace wellness.
✅Consumer & Promotional Goods
Multicares’ customizable hot & cold lifestyle gifts seamlessly blend custom branding potential with daily functionality – positioning them as a versatile solution for cross-industry promotions and marketing campaigns. Add your logo to create targeted promotional assets:
* Corporate & Business Gifts
* Retail, Healthcare & Wellness Accessories
* Lifestyle, Leisure & Travel Gear
* Event, Marketing & Fundraising Giveaways
* Education, Government & Municipal Promos
* Hospitality, F&B & Catering Amenities
Daily use delivers consistent brand exposure, while practicality keeps your brand top-of-mind with recipients.
✅Pet Care
Designed for companion animal wellness, they deliver temperature-related comfort, post-activity cool-down, or heat relief, and aid in post-care recovery. Crafted from pet-safe, non-toxic, and durable materials, they are available in breed-appropriate sizes.
Note: Not intended as a substitute for veterinary care; consult a licensed veterinarian for medical concerns.
✅Cold Chain Logistics
Our Cold Chain ice bricks and ice packs deliver reliable thermal performance for 2 – 8 °C refrigerated shipments and frozen cargo, consistently maintaining target temperature ranges for 6 to 96 hours when paired with qualified insulated containers. They effectively buffer temperature excursions, extend temperature stability windows, and support the consistent quality and shelf life of perishables, pharmaceuticals, biologics, and other temperature-sensitive payloads.
Note: Performance may vary based on external conditions and the insulation configurations.
Multicares provides one-stop OEM/ODM/Private Label services that take your concept into shelf-ready hot & cold products with strategic agility.
✅Concept to Launch Support
We offer end-to-end support from product ideation, appearance/structure design, to professional graphic artwork development – whether you are launching a new ODM product, refining an existing OEM design, or developing a private label portfolio.
✅Tailored Product Customization
Flexible adjustments to dimensions, shape, and color matching, plus a selection of premium eco-friendly, non-toxic materials (aligned with safety standards) and performance optimization to meet your specific requirements.
✅Comprehensive Branding Solutions
Seamless brand integration via custom printing, logo embedding, and tailored packaging options – including retail-ready packaging, bulk packaging, and custom package designs, all consistent with your brand identity.
Our Core Value: Utilizing in-house design, R&D, and supply chain capabilities, we efficiently transform your ideas into high-quality, market-competitive products. We offer flexible MOQs, efficient lead times, and rigorous quality control to mitigate your risks – empowering you to focus on market expansion and competitive advantage.
We streamline the custom manufacturing process from inquiry to delivery, ensuring clarity and efficiency at every step.
✅Order Process
* Share your detailed requirements (product type, customization specs, quantity, and target delivery timeline);
* We return a quotation and sampling proposal within 24 – 48 hours, aligned with your procurement needs;
* Confirm the quotation, approve samples (or prototype verification), and sign formal order agreement;
* Arrange advance payment to initiate production; we release a detailed production schedule;
* Conduct mass production followed by rigorous quality inspection (QC reports available on request);
* Upon balance clearance, we arrange international shipment and provide after-sales support.
✅Sample Policy & Lead Time
We offer both existing samples for quick evaluation and custom prototypes tailored to your specifications.
Sample lead time: 3 – 7 days.
✅MOQ & Production Capacity
We accommodate both small pilot runs and large-scale production – with flexible MOQs starting at 500 pieces and a monthly production capacity of up to 800,000 pieces.
✅Production Lead Time
Standard mass production lead time: 7 – 45 days following sample approval and receipt of the advance payment.
✅Payment & Shipping
Payment Terms: TT (Telegraphic Transfer) – 30% advance payment (to start production) + 70% balance payment (prior to shipment, with production photos/videos provided); We also accept other standard international payment methods, please contact us for confirmation.
Shipping Options: Sea freight (FCL/LCL), air freight, or international courier (DHL/FedEx/UPS, and other major providers) – selected based on your timeline and cost preferences.
Feel free to reach out to request a quotation or sample.
✅Quality System
Our factory operates an ISO 13485-certified Quality Management System (QMS) covering raw-material sourcing through finished-goods release – for applicable product lines. Quality controls include supplier audits, first-article inspection, in-process checks, and final inspection. Every lot is visually screened and sample-function verified; inspection level can be tightened on request, with full traceability records available.
✅Defect Claim & Resolution Process
Multicares is committed to resolving quality issues promptly and fairly to minimize supply chain disruption:
* If you identify a potential quality concern, please email our quality team with detailed descriptions, photos/videos, and batch/lot number;
* We acknowledge receipt within 24 hours and start the review immediately;
* We will propose a fair resolution (e.g., replacement, rework, or refund) based on the issue severity and root cause, to help mitigate impact on your operations and upholding our long-term partnership.
✅Third-party quality inspection
We gladly accommodate third-party quality inspections (e.g., SGS, Intertek, BV) for orders. Specific details – including inspection timing, standards, and cost allocation – can be agreed and documented in the order agreement.
Multicares serves as your boots-on-the-ground team in China, translating your specs into trackable POs. Every order is monitored in real time; if a deviation occurs, you receive a Root-Cause Analysis (RCA) and a Corrective Action Plan (CAPA) within 48 hours to ensure rapid issue closure.
✅ Certified Quality & Compliance
Your brand reputation is supported by our ISO 13485 certified, medical-grade Quality Management System (QMS). Our manufacturing processes meet global regulatory requirements–including FDA registration, CE marking, and BSCI social audit–delivering consistent safety and reliability that instill confidence in you and your end-users.
✅ Stable Supply Chain & On-Time Delivery
Backed by redundant production capacity, strategic supplier partnerships, and proactive inventory management, we help maintain stable supply and strive for on-time delivery.
✅ Competitive Cost & Enhanced Margins
Through efficient production processes and a mature supply chain, we offer competitive pricing while maintaining consistent quality standards – directly strengthening your profit margins and market competitiveness.
✅ Expert Guidance & Proactive Support
Your dedicated account manager provides expert guidance and tailored solutions aligned with your business goals. Supported by our fast-responsive team, we ensure transparent communication and swift issue resolution to keep your business on track.
We prioritize long-term partnerships over one-time transactions. Let’s discuss how Multicares can enhance your supply chain’s competitive edge.
Disclaimer:
The information provided in this FAQ is for general informational purposes only and does not constitute a formal contract or legal warranty. Product certifications apply to specific models and regions; please contact your account manager for the latest compliance documents. Multicares products are not a substitute for professional medical advice. We reserve the right to update product specifications to ensure continuous quality improvement.
| Multicares # : EF-1802 |
| Feature : Easy to Clean; Opaque Design for Deep Relaxation; Contoured Full-Face Fit; Adjustable Secure Straps. |
| Size : 26x19 cm / 10.2x7.5 inch |
| Weight : 215 g / 0.45 lbs. |
| Material : Phthalate-free PVC; Non-toxic Gel. |
| Usage : Freezer & Microwave & Hot Water |
| Application | Target Market |
| Facial Puffiness Reduction | Dermatology & Cosmetic Clinics |
| Dark Circles & Eye Strain Relief | Beauty & Skincare Wholesalers |
| Sinus Pressure Soothing | Pharmacy & Personal Care Chains |
| Post-Cosmetic Surgery Care | Spa & Wellness Centers |
| Stress & Tension Relaxation | Personal Care Brand Owners |
| Fabric & Material | Gel Core & Fill | ||
| Size & Shape | Color & Pattern | ||
| Logo & Branding | Functional Design | ||
| Packaging Solutions | Accessory & Bundle |
✅Global Certifications
* ISO 13485 (Medical Device QMS) – factory-level certification.
* CE Marking – for applicable models sold in the EU.
* FDA Registration – for applicable U.S. models.
* BSCI – ethical manufacturing audit.
✅Safety Documents
MSDS (Material Safety Data Sheet) – available on request.
✅Material Assurance
We use non-toxic, latex-free, and BPA-free materials.
Our comprehensive range of hot & cold products is engineered to serve diverse industries and use cases, with core advantages centered on safety, reliability, and versatile performance – aligned with global market demands:
✅Healthcare & Sports Therapy
Designed for hot cold therapy solutions, athletic training, and post-surgical care, our products are intended to assist in relieving pain, swelling, muscle aches, cramps, and stiffness, while aiding in post-injury recovery. They are commonly used in clinical settings and for home use.
Note: For symptomatic relief only; this product is not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional for serious or persistent conditions.
✅Recovery & Supports
Tailored for physical recovery assistance and daily joint comfort, our collection delivers targeted stability and adjustable compression for key areas including the knee, elbow, ankle, and wrist. Crafted from breathable, high-elastic fabrics with ergonomic contouring, these solutions conform to body curves for secure, non-restrictive wear – perfectly suited for complementing active lifestyles and supporting daily mobility. They are extensively utilized in gyms, sports clubs, and home wellness routines.
Note: For supportive comfort only; not intended to replace medical advice. Consult a professional for persistent pain.
✅Industrial & Occupational Safety
Ideal for workplace safety, our products provide targeted relief for minor injuries, strains, and heat stress. Suitable for first-aid kits (Instant Cold Packs & Hot Cold Packs) and high-heat tasks (PCM Cooling Vests) to assist in meeting local occupational health guidelines and support workplace wellness.
✅Consumer & Promotional Goods
Multicares’ customizable hot & cold lifestyle gifts seamlessly blend custom branding potential with daily functionality – positioning them as a versatile solution for cross-industry promotions and marketing campaigns. Add your logo to create targeted promotional assets:
* Corporate & Business Gifts
* Retail, Healthcare & Wellness Accessories
* Lifestyle, Leisure & Travel Gear
* Event, Marketing & Fundraising Giveaways
* Education, Government & Municipal Promos
* Hospitality, F&B & Catering Amenities
Daily use delivers consistent brand exposure, while practicality keeps your brand top-of-mind with recipients.
✅Pet Care
Designed for companion animal wellness, they deliver temperature-related comfort, post-activity cool-down, or heat relief, and aid in post-care recovery. Crafted from pet-safe, non-toxic, and durable materials, they are available in breed-appropriate sizes.
Note: Not intended as a substitute for veterinary care; consult a licensed veterinarian for medical concerns.
✅Cold Chain Logistics
Our Cold Chain ice bricks and ice packs deliver reliable thermal performance for 2 – 8 °C refrigerated shipments and frozen cargo, consistently maintaining target temperature ranges for 6 to 96 hours when paired with qualified insulated containers. They effectively buffer temperature excursions, extend temperature stability windows, and support the consistent quality and shelf life of perishables, pharmaceuticals, biologics, and other temperature-sensitive payloads.
Note: Performance may vary based on external conditions and the insulation configurations.
Multicares provides one-stop OEM/ODM/Private Label services that take your concept into shelf-ready hot & cold products with strategic agility.
✅Concept to Launch Support
We offer end-to-end support from product ideation, appearance/structure design, to professional graphic artwork development – whether you are launching a new ODM product, refining an existing OEM design, or developing a private label portfolio.
✅Tailored Product Customization
Flexible adjustments to dimensions, shape, and color matching, plus a selection of premium eco-friendly, non-toxic materials (aligned with safety standards) and performance optimization to meet your specific requirements.
✅Comprehensive Branding Solutions
Seamless brand integration via custom printing, logo embedding, and tailored packaging options – including retail-ready packaging, bulk packaging, and custom package designs, all consistent with your brand identity.
Our Core Value: Utilizing in-house design, R&D, and supply chain capabilities, we efficiently transform your ideas into high-quality, market-competitive products. We offer flexible MOQs, efficient lead times, and rigorous quality control to mitigate your risks – empowering you to focus on market expansion and competitive advantage.
We streamline the custom manufacturing process from inquiry to delivery, ensuring clarity and efficiency at every step.
✅Order Process
* Share your detailed requirements (product type, customization specs, quantity, and target delivery timeline);
* We return a quotation and sampling proposal within 24 – 48 hours, aligned with your procurement needs;
* Confirm the quotation, approve samples (or prototype verification), and sign formal order agreement;
* Arrange advance payment to initiate production; we release a detailed production schedule;
* Conduct mass production followed by rigorous quality inspection (QC reports available on request);
* Upon balance clearance, we arrange international shipment and provide after-sales support.
✅Sample Policy & Lead Time
We offer both existing samples for quick evaluation and custom prototypes tailored to your specifications.
Sample lead time: 3 – 7 days.
✅MOQ & Production Capacity
We accommodate both small pilot runs and large-scale production – with flexible MOQs starting at 500 pieces and a monthly production capacity of up to 800,000 pieces.
✅Production Lead Time
Standard mass production lead time: 7 – 45 days following sample approval and receipt of the advance payment.
✅Payment & Shipping
Payment Terms: TT (Telegraphic Transfer) – 30% advance payment (to start production) + 70% balance payment (prior to shipment, with production photos/videos provided); We also accept other standard international payment methods, please contact us for confirmation.
Shipping Options: Sea freight (FCL/LCL), air freight, or international courier (DHL/FedEx/UPS, and other major providers) – selected based on your timeline and cost preferences.
Feel free to reach out to request a quotation or sample.
✅Quality System
Our factory operates an ISO 13485-certified Quality Management System (QMS) covering raw-material sourcing through finished-goods release – for applicable product lines. Quality controls include supplier audits, first-article inspection, in-process checks, and final inspection. Every lot is visually screened and sample-function verified; inspection level can be tightened on request, with full traceability records available.
✅Defect Claim & Resolution Process
Multicares is committed to resolving quality issues promptly and fairly to minimize supply chain disruption:
* If you identify a potential quality concern, please email our quality team with detailed descriptions, photos/videos, and batch/lot number;
* We acknowledge receipt within 24 hours and start the review immediately;
* We will propose a fair resolution (e.g., replacement, rework, or refund) based on the issue severity and root cause, to help mitigate impact on your operations and upholding our long-term partnership.
✅Third-party quality inspection
We gladly accommodate third-party quality inspections (e.g., SGS, Intertek, BV) for orders. Specific details – including inspection timing, standards, and cost allocation – can be agreed and documented in the order agreement.
Multicares serves as your boots-on-the-ground team in China, translating your specs into trackable POs. Every order is monitored in real time; if a deviation occurs, you receive a Root-Cause Analysis (RCA) and a Corrective Action Plan (CAPA) within 48 hours to ensure rapid issue closure.
✅ Certified Quality & Compliance
Your brand reputation is supported by our ISO 13485 certified, medical-grade Quality Management System (QMS). Our manufacturing processes meet global regulatory requirements–including FDA registration, CE marking, and BSCI social audit–delivering consistent safety and reliability that instill confidence in you and your end-users.
✅ Stable Supply Chain & On-Time Delivery
Backed by redundant production capacity, strategic supplier partnerships, and proactive inventory management, we help maintain stable supply and strive for on-time delivery.
✅ Competitive Cost & Enhanced Margins
Through efficient production processes and a mature supply chain, we offer competitive pricing while maintaining consistent quality standards – directly strengthening your profit margins and market competitiveness.
✅ Expert Guidance & Proactive Support
Your dedicated account manager provides expert guidance and tailored solutions aligned with your business goals. Supported by our fast-responsive team, we ensure transparent communication and swift issue resolution to keep your business on track.
We prioritize long-term partnerships over one-time transactions. Let’s discuss how Multicares can enhance your supply chain’s competitive edge.
Disclaimer:
The information provided in this FAQ is for general informational purposes only and does not constitute a formal contract or legal warranty. Product certifications apply to specific models and regions; please contact your account manager for the latest compliance documents. Multicares products are not a substitute for professional medical advice. We reserve the right to update product specifications to ensure continuous quality improvement.
